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Our company values

Uplift & Empower

- Our goal is to make our customers feel better, not remind them of how bad they may have felt in the past. - We recognise that long-term illness brings with it positives as well as negatives – appreciating life more, being more grateful - We deliver our messages with appropriate light-hearted humour and grace

    Empathy for all

    - We feel with our customers (empathy), not sorry for them (sympathy). - We do this by listening, connecting with their feelings by putting ourselves in their shoes, acknowledging their pain, and showing them love. - We do not judge our customers, coaches, or each other: we are all equals, and no one is any better or worse than anyone else. - We are authentically vulnerable ourselves in order to be our most genuine selves, and to build bridges to others.

      Prioritise health & wellbeing

      - As a health and wellness company, we prioritise our own health & wellbeing as team members, an employer and people. - Our people work hard and to a high quality when needed, but also do what they need to manage their own wellbeing and avoid burnout. - We always communicate when we need extra support, time or space - We respect ourselves by balancing work with a healthy lifestyle. We ask ourselves what and who do we celebrate at work?

        Operate with respect

        - We practice active listening at all times. - We are honest, tolerant and inclusive. - We respect ourselves by balancing work with a healthy lifestyle.

          Earn trust with transparency

          - We are a place of information respite: everything we do or say is backed by high quality evidence and research. - We prioritise and make decisions based on what is best for both our customers and our coaches. - We communicate with our team and users in a clear and open way. - We give each other radically candid feedback and never wait to do so. - We have the courage to speak up, ask for help, and connect with others in a genuine way.

            Learn by doing

            - We are curious about new possibilities and take action to explore them. - We challenge ourselves to do things differently and measure the impact of change. - We quickly deliver the smallest unit of quality work, examine the results, and continuously improve.

              See how Kiteline can help your business

              Upskill your workforce and kickstart your organisation’s journey to better health and wellbeing. Contact us today to discuss your business’ needs.

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              We connect people affected by chronic conditions to remote health coaches and personalised content, providing them with the support needed for better outcomes — both for them and for your business.

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